Egames' Terms and Conditions

These Terms and Conditions govern your relationship with the egames platform (bundles.egames.vu). egames is an online gaming platform offering Sports Betting, casino games, slots, bingo, and other gaming services.

By registering on egames or using the platform, you confirm that you have read, understood, and agreed to each clause of these Terms and Conditions. If you disagree with any term, please refrain from using the platform.

Egames reserves the right to update these Terms and Conditions at any time. Continued use of the platform after any changes constitutes acceptance of the revised terms. We recommend checking this page regularly.

To open an account with egames, the following conditions must be met:

• Each individual may register only one account. If multiple accounts are found to belong to the same person, all accounts will be closed and balances may be forfeited.
• Accurate and truthful information must be provided at the time of registration. Providing an incorrect name, address, or ID number is strictly prohibited.
• Your account password must be kept confidential. egames is not responsible for any unauthorised access to your account.
• Transferring or selling your account to a third party is strictly prohibited.
• Any changes to your account details must be reported to the support team.

Egames strictly enforces an 18+ policy. Minors are prohibited by law from accessing the gaming platform, and egames takes every possible measure to prevent underage access.

KYC (Know Your Customer) verification must be completed before your first withdrawal. You will need to upload one of the following documents:

• National ID Card (NID) — front and back images
• Passport — Photo of the information page
• Driving licence (where applicable)

A recent selfie and, if required, proof of address may also be requested. KYC is generally completed within 24 hours.

The following payment methods are available for deposits on egames: mobile banking, bank transfer, and e-wallet.

• Minimum deposit amount: BDT 500
• No fees are charged on deposits.
• Deposits must be made from a payment account registered in your own name.
• Deposits from third-party accounts are not accepted.
• Deposits are generally credited to your account instantly.

Egames reserves the right to conduct additional verification on suspicious deposits. We regularly monitor transactions in compliance with our anti-money laundering policy.

The following conditions apply to withdrawals of winnings:

• KYC verification must be completed before making a withdrawal.
• Minimum withdrawal amount: BDT 500
• Daily maximum withdrawal limit: BDT 500,000
• Withdrawals can only be made to a payment account registered in your own name.
• Mobile banking transactions are typically processed within 5–15 minutes
• Bank transfers may take 1–3 business days to process

Egames reserves the right to carry out additional verification on suspicious withdrawal requests. In such cases, processing may take 3–5 business days.

Egames offers a range of bonuses — welcome bonuses, free spins, cashback, reload bonuses, and more. Each bonus comes with its own terms and conditions.

• Wagering Requirement: Withdrawing bonus funds typically requires a wagering amount of 20x to 40x. The specific multiplier is stated on each individual offer.
• Validity: Every bonus has a set expiry date. Any unused bonus will be forfeited once the validity period ends.
• Game Restrictions: Some bonuses are only valid on specific games. The eligible games are listed in the offer details.
• Bet Limit: A maximum stake limit applies per bet when playing with a bonus balance. Winnings may be voided if this limit is exceeded.
• One bonus, one use: Each member may claim the same bonus offer no more than once.

The following rules apply to all bets placed on egames:

• Once a bet is confirmed, it cannot be changed or cancelled (except where the cash-out feature applies).
• If incorrect odds are displayed due to a technical error, egames reserves the right to void or correct the affected markets.
• Attempting to profit from match fixing or any other form of fraudulent activity is strictly prohibited.
• In Sports Betting, bets placed after an event has started are only accepted in the Live Betting section.
• Egames reserves the right to limit or void bets in cases of unusual betting patterns.

Involvement in any of the following activities will result in permanent account closure and, where necessary, legal action:

• Creating or operating multiple accounts
• Registering with false information or using another person's identity
• Attempting to abuse or exploit the bonus system
• Money laundering or transactions involving illegal funds
• Attempting to hack or manipulate the platform's software
• Harassing or defrauding other members
• Placing bets using insider information or in connection with match fixing
• Using bots or automated software to play

Egames believes gaming should be fun — not a source of income. We place the highest importance on the wellbeing of every member. That is why egames offers:

• Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
• Bet Limit: Set a maximum stake amount per bet.
• Loss Limit: Set a maximum loss limit for any given time period.
• Cooling-Off: Take a temporary break ranging from 24 hours to 30 days.
• Self-Exclusion: Close your account for a period of 6 months or permanently.
• Reality Check: Periodic reminders of your playing time and spending at set intervals.

If you or someone close to you is struggling with a gaming addiction, please seek professional help. egames' support team is always available to assist.

Egames may suspend or permanently close an account under the following circumstances:

• If any clause of the terms and conditions is violated
• Providing false or inaccurate information during KYC verification
• If suspicious or fraudulent activity is detected
• By order of a court or law enforcement authority
• Extended account inactivity (more than 12 months)

An email notice is generally sent before an account is closed. However, in cases of serious violations, action may be taken without prior notice.

If you have a concern or complaint, please contact egames' support team in the first instance. The support team will provide an initial response within 48 hours.

If you are not satisfied with the support team's decision, the matter can be escalated to egames' resolution department, whose decision at this level shall be considered final.

• Complaints must be submitted within 30 days of the date of the incident.
• Initial response: within 48 hours
• Final decision: within 14 business days

For technical disputes related to gaming, the game provider's server logs shall be considered the final and conclusive evidence.

Egames reserves the right to modify, amend, or remove any part of these Terms and Conditions at any time. Members will be notified of significant changes by email or via an on-platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. We recommend checking this page regularly.

If you have any questions regarding these Terms and Conditions, please contact egames' support team:

Live chat support is available 24 hours a day, 7 days a week.